What is a Self-Service Portal? A Definition by Salesforce …
The definition of a self-service portal. A self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The two most common types of self-service portals are customer self-service and employee self-service.
https://www.salesforce.com/products/service-cloud/self-service-portal/
Self Service Portals and Their Importance – Salesforce IN
A self service portal is a collection of self-help functions that are open to the end users (aka customers) and accessible through a company’s website. Self service features include self-resolution of issues through use of a knowledge base, password reset, self-logging of incidents, collaborative spaces, service requests and chat services.
https://www.salesforce.com/in/hub/service/self-service-portals/
Top Benefits of Customer Self-Service Portals – Salesforce.com
A self service portal is a collection of self-help functions that are open to the end users (aka customers) and accessible through a company’s website. Self service features include self-resolution of issues through use of a knowledge base, password reset, self-logging of incidents, collaborative spaces, service requests and chat services.
https://www.salesforce.com/products/service-cloud/best-practices/self-service-portals/
Self Service Portal and Customer Communities by Service …
Self-Service Portal and Customer Communities by Service Cloud Give your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device. Empower your customers with Communities by Service Cloud.
https://www.salesforce.com/products/service-cloud/communities/
Service Cloud – Salesforce.com
Und das Beste: Dieses zentrale, einheitliche Self-Service-Portal ist auf jedem Mobilgerät, Tablet oder Desktop verfügbar. Zugriff auf Antworten Wenn Kunden Fragen haben, brauchen sie Antworten – und zwar schnell. Mit Communities helfen Sie Ihren Kunden, sich selbst zu helfen. Die Mitglieder können dort Knowledge Base-Artikel oder relevante Beiträge von anderen Community-Mitgliedern lesen …
https://www.salesforce.com/de/products/service-cloud/solutions/customer-portal/
Create Self-Service Communities and Portals Unit | Salesforce
You can create your own branded self-service communities and portals with Salesforce. With Communities, you can take a basic FAQ page and make a true self-service portal for customers, a place where they can find everything they need, from knowledge articles to user forums, and even opportunities to chat with support agents.
https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-platform-efficiency/create-self-service-communities-and-portals
Erstellen von Self-Service-Communities und -Portalen
Mit Salesforce können Sie Self-Service-Communities und Portale für Ihre eigene Marke erstellen.
https://trailhead.salesforce.com/de/content/learn/modules/service-cloud-platform-efficiency/create-self-service-communities-and-portals
What Exactly Is Self-Service? – Salesforce.com
Employee self-service (ESS) is a type of self-service system built specifically for employees. ESS lets employees handle many administrative and HR-related needs on their own. Common employee self-service tasks include updating personal information, accessing employee handbooks, and logging vacation and personal days.
https://www.salesforce.com/products/service-cloud/what-is-self-service/
Why Should One Use A Salesforce Customer Portal – Forcetalks
A Salesforce self-service portal can be the right solution. It would provide them instant access to relevant information, and eventually save time. It would also boost customer to business relationships. On top of all this, Salesforce even says that 60% of businesses will implement self-service portals in the coming 12-18 months.
customer portal, self service portal and … – Salesforce
If you have customers who need to enter Opps (or Orders), Collaborate with you (Chatter), and get support (Cases) your use case may be closer to Customer Communities than to Partner communities. Salesforce does say this "The Service Cloud Portal is the Customer Portal intended for many thousands to millions of users."
https://trailblazers.salesforce.com/answers?id=90630000000hyjwAAA