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Support Overview | Centrify

At Centrify we believe that our Customer Success and Support teams are an extension of your IT organization. We empower your team to work smart, faster, and do more with less. We empower your team to work smart, faster, and do more with less.


Support – Centrify

Centrify is one of the best companies/products I have worked with. The product is well-engineered with ease of installation and support in mind. If support is needed, everything and everyone is prepared to (successfully!) solve the problem in a professional and timely manner. Thomas Hirsch, Benelog GmbH & Co. kG


KB-44113: Logging in to a Centrify Client Machine When the …

Question: In the event that a Centrify tenant is unreachable or during an internet/WAN outage, what does Centrify recommend to keep a Centrify Client (CClient) available for login? Answer: If a tenant is unreachable, the Centrify Client for Windows can still be accessible via the offline OTP.In order to generate the offline OTP, users must have “Offline Rescue” permissions on the system.


Technical Support Policies & Product Lifecycle Info – Centrify

The Centrify Support team is dedicated to providing you with knowledgeable and timely responses to your service requests. Online, email and phone support are available to all customers as part of our commitment to ensure your success with Centrify solutions.


Centrify 20.3 Release Notes

Centrify supports automatic password reconciliation using shared accounts (multi-phase). The Centrify Client will enable the following account operations without reliance on the Centrify Gateway Connector: Password reset; Account unlock (only for Windows) Password rotation; Account status verification; System connection verification; Proxy account management; The Centrify Client will be the …


Centrify 20.6 Release Notes

Centrify Privileged Access Service will now support adding Cloud IaaS Providers starting with AWS in order to support the vaulting and management of both root/billing account credentials, as well as IAM user account credentials. Vaulting and SSO login for AWS root account, its password, and multi-factor authentication (MFA) secret token.


Centrify 20.5 Release Notes

Alternate Account Support for Centrify Clients PAS Alternate Accounts is a discovery-driven capability that allows organizations to centrally manage and secure high-privileged accounts. End users can run applications using a privileged account without moving off the host machine. Securely and seamlessly elevate privilege using an associated Alternate Account from AD that’s been discovered by …


KB-11539: Centrify Only – Customer Branding Changes

The Web apps for Centrify will no longer support the Apps and End Point centric apps in the catalog. If you have previously configured Web Apps in the User Portal, for your convenience those same applications will be automatically migrated to the Apps -> Web Apps screen of the unified portal along with their configured permissions. These applications can be launched via the Actions menu (or …